Shipping policy

Please review these fulfillment and delivery terms carefully. 

Orders generally are processed and shipped Monday through Thursday. Frozen and shelf-stable items may ship together or in separate packages and may arrive on different dates. An order confirmation acknowledges receipt of your order; acceptance occurs when the applicable item ships. 

Estimated delivery is generally one to five business days after fulfillment begins, depending on destination and carrier conditions. Delivery dates are estimates, not guarantees. If we cannot ship within the time stated at checkout or otherwise required by law, we will provide the delay notice, cancellation option, and refund required by applicable law. 

We may send transactional communications concerning order processing, payment, shipping, delivery, or an upcoming recurring order.  

You must provide a complete and accurate delivery address. We may be unable to change an address after fulfillment begins. If no one is available at delivery, the carrier generally may leave the package at the delivery address. Promptly retrieve delivered food and follow the preparation, refrigeration, freezing, use-by, and storage instructions on the actual package. 

Perishable items may be shipped in insulated packaging with dry ice or another refrigerant selected based on the product, destination, weather, and expected transit time. Dry ice may have dissipated by delivery, and its presence or absence alone does not establish food safety. Frozen food should arrive frozen, partially frozen with visible ice crystals, or at 40°F or below. Do not consume perishable food that arrives above 40°F or in open or damaged packaging. Refrigerate or freeze products promptly and follow the instructions on the actual package. 

Except to the extent applicable law provides otherwise, we are not responsible for delay or damage caused solely by an incorrect address, failure to retrieve a delivered package promptly, carrier conditions, weather, or events beyond our reasonable control. 

Inspect the order promptly and contact customer support promptly and no later than 48 hours after delivery or the carrier's delivery notice, as applicable, if the order is missing, incorrect, damaged, above 40°F, or otherwise appears unsafe. Provide the order number and reasonably requested photographs or other information. We may deny a remedy if unreasonable delay prevents us from verifying the issue, but this notice period does not limit rights that cannot be waived by law. 

We are not required to replace or refund a product ordered by mistake or based solely on preference, except as required by law or expressly stated in these Terms. Other limitations of liability appear below and do not limit nonwaivable consumer rights.